Yes, our website is fully operational, and we are continuing to deliver to our customers globally although deliveries may take a little longer than usual. We are working hard to ensure you receive your order as soon as possible.

We are adhering to all the recommended health and hygiene standards in line with local authorities and guidance from the World Health Organization. We maintain the highest standards of hygiene and ensure our employees only report for work if they are fit and healthy. We also encourage our staff to work from home when possible.

We work closely with our delivery associates and partners to keep up to date with all safety measures that have been introduced, including social distancing, vehicles being disinfected, drivers washing hands and using hand-sanitizer regularly. They are all rigorously following Government health and safety guidelines. You can find the latest information on COVID-19 on the World Health Organization page.

Yes, couriers and drivers have been advised to reduce contact with customers and this may include placing packages at the customer’s doorstep and stepping back. If an ID check is required, the courier will do so at a distance.

• Depending on the product, you will be informed about who will bear the shipping costs.
• Please note if your address is outside the EU, you must bear the customs and import charges.

The logistics company will leave you a notification. Please bear in mind that after the second delivery attempt, they may return the item back to our facilities. Should this happen, you will need to pay for the shipping costs a second time.

Yes, you will receive a confirmation notification in the email account you have provided.

You can check your orders in your account. You will also receive an email with the tracking number once your order has shipped.

You will receive an email with an estimated delivery date. You will also receive emails with any order updates.

Please read through the ´Return Policy´ under section 5.3 in Terms of Purchase.

We apologize for the inconvenience. Please contact us at info@nomoreessentials.com and we will provide an appropriate solution as quickly as possible.

• VAT is calculated at the end of each purchase, depending on the country of residence.
  
  • Please find more information under Terms of Purchase.

Customers will need to bear all customs and import duties depending on the country and corresponding legislation, except in the EU where they are not applicable. 

All prices are stipulated in Euros (€). You can pay in your local currency and your bank will automatically calculate the conversion to Euros (€). Please note some banks may charge you an International Transaction Fee.

• Credit or Debit card
• Bank transfer
• Paypal

• Please read through the Terms of Purchase carefully as some products cannot be returned. 
  
  • Please find more information under Terms of Purchase.

• The return of a personalized or customized product is not permitted (this will always be specified before making the purchase).
• The return of products that, for health or hygiene reasons, have been opened is not allowed (this will always be specified before making the purchase). 

• No, personalized product returns are not permitted. The user will always be informed about this condition before making the purchase.
  
  • Please find more information under Terms of Purchase.

Please contact us immediately at info@nomoreessentials.com and we will provide an appropriate solution as quickly as possible.
Our protocol is to request proof of the defect in order to check its condition and make the appropriate checks with the logistics company.

Yes. The shipping costs of a return, together with any customs and import charges, must be paid for by the customer

• Ensure it is not a product subject to a Rights of Withdrawal exception (i.e. customized products and/or health or hygiene reasons).
• Please follow the following instructions:
  
  • Products must keep their original seal.
  • Products must be returned correctly packaged.
  • You must pay for the shipping costs, which must be paid directly to the courier company.