1. COVID-19 UPDATE
1.1. Can I still shop online?
1.2. What are we doing to ensure safety?
1.3. Is it safe to receive orders?
1.4. Can I reduce contact with the courier when they deliver my order?
2. YOUR ORDER
2.1. Do I have to pay shipping costs?
2.2. What if I am not home when the package arrives?
2.3. Will I receive a confirmation email once I process the order?
2.4. Where can I check the status of my order?
2.5. How long will it take for my order to arrive?
2.6. Can I modify or cancel my order?
2.7. What should I do if I am dissatisfied with the order I received?
2.8. Do the prices include VAT?
2.9. Do I have to pay for customs and import duties?
3.1. Which currency can I use?
3.2. Which payment methods are available?
4.1. What is the returns policy?
4.2. What are the exceptions under the Rights of Withdrawal?
4.3. Can I return a customized product?
4.4. What should I do if I receive a faulty product?
4.5. Do I have to pay for the shipping costs if I want to return a product?
4.6. What requirements must I meet for a return to be accepted?