1.1. Can I still shop online?

1.2. What are we doing to ensure safety?

1.3. Is it safe to receive orders?

1.4. Can I reduce contact with the courier when they deliver my order?


2.1. Do I have to pay shipping costs?

2.2. What if I am not home when the package arrives?

2.3. Will I receive a confirmation email once I process the order?

2.4. Where can I check the status of my order?

2.5. How long will it take for my order to arrive?

2.6. Can I modify or cancel my order?

2.7. What should I do if I am dissatisfied with the order I received?

2.8. Do the prices include VAT?

2.9. Do I have to pay for customs and import duties?


3.1. Which currency can I use?

3.2. Which payment methods are available?


4.1. What is the returns policy?

4.2. What are the exceptions under the Rights of Withdrawal? 

4.3. Can I return a customized product? 

4.4. What should I do if I receive a faulty product?

4.5. Do I have to pay for the shipping costs if I want to return a product?

4.6. What requirements must I meet for a return to be accepted?